The most comprehensive Customer Satisfaction Solution
in the auto collision and claims industry

AutocheX measures customer satisfaction by collecting information on the customer's experience with the insurance company and collision repair facility. Insurers and shops both use the AutocheX results to monitor and improve customer satisfaction, to retain and attract new customers, and to increase profitability. For shops, CSI measurement also serves to enhance their business relationship with insurers. We interview more than 50,000 vehicle owners every month and have the largest database of customer opinion in the industry today.

AutocheX will help you:

  • Improve communication
  • Increase customer loyalty
  • Identify improvement opportunities
  • Compare CSI results against peers
  • Maximize repeat and referral business
  • Meet and exceed customer expectations

 

 

 

Premier Achiever Award Winners
for Excellence in Customer Satisfaction

2010 Winners
2009 Winners
2008 Winners

Five Essential Elements:

A white paper describing how five critical elements can be linked together to form an effective customer loyalty program in the collision repair industry.

Read it now.